Frequently Asked Questions
Find answers to common questions about ASeekers and the services we provide.
About ASeekers
ASeekers is a free online platform providing comprehensive information, resources, and support for asylum seekers in the UK. We offer multilingual guides, legal templates, an interactive map of support services, and a community forum.
Yes! All our resources, information, and services are completely free and always will be. We believe access to accurate information is a fundamental right.
ASeekers is run by a team of immigration professionals, former asylum seekers, and volunteers who are passionate about supporting people through the asylum process. See our Team page for more information.
No, ASeekers is an independent organization. We are not affiliated with the Home Office or any government department. We provide independent information to help you understand the asylum system.
Using Our Services
Most of our resources are available without an account. However, creating a free account lets you save favorites, participate in the forum, and track your learning progress through quizzes.
We currently offer content in English, Arabic, Farsi, Tigrinya, Pashto, Urdu, and Somali. We're working on adding more languages based on user demand.
Yes! Many of our guides and templates are available as downloadable PDF or Word documents that you can save and access offline.
Use our Interactive Map in the Local Support section. You can search by location, filter by service type, and see contact details for organizations in your area.
Legal & Privacy
No, we cannot provide individual legal advice. We provide general information about the asylum process and your rights. For specific legal advice about your case, please contact a qualified immigration solicitor.
Our templates are guidance tools that need to be adapted to your specific situation. We recommend having any important legal documents reviewed by a qualified solicitor before submission.
Yes. We take data protection seriously and comply with UK GDPR. We never share your personal information with third parties. Read our Privacy Policy for full details.
Yes. You can browse most of our content without creating an account. If you join our forum, you can use a username and don't need to provide real identifying information.
Getting Help
Visit our Emergency Contacts page immediately for urgent help numbers. For life-threatening emergencies, call 999. For asylum-specific emergencies, call the Asylum Support helpline.
You can contact us through our Contact Form, ask in our Community Forum, or call our support line. We'll do our best to point you to the right resources.
While we offer content in multiple languages, our direct support is primarily in English. We can often connect you with organizations that offer interpretation services in your language.
If you spot an error or outdated information, please contact us immediately. We review all reports and update our content regularly to ensure accuracy.
Contributing
We welcome volunteers! Check our Team page or contact us to learn about current volunteer opportunities. We need translators, legal advisors, tech volunteers, and community moderators.
Yes! Donations help us maintain and improve our services. Visit our Donate page for information on how to support our work.
Absolutely! We're always looking to partner with organizations supporting asylum seekers. Contact us to discuss collaboration opportunities.
Yes! Please share our resources widely. All our content is designed to be shared to help as many people as possible. Just keep our attribution and don't modify the content.
Still Have Questions?
If you couldn't find the answer to your question, please contact us through our Contact Form or email support@aseekers.org